Delivery & Payments
Delivery Information
Your order is initially confirmed by phone, and production begins once you deposit 30% of your order as an advance payment to our bank account.
Please note that 80% of our products are NOT ready to ship and are made to order.
Depending on the quantity of your order and its specificity, it will take from 3 to 8 working days to complete.
During busy periods it will take 10 to 12 working days to complete your order.
Once completed, our accounting department will inform you of the shipment details (transport company, etc.).
Your order shipped as soon as payment is made, within 1 business day, depending on the day - time.
Usually the dispatch of the products in ready-to-deliver products takes place within 24 hours (refers to working days).
The shipping cost depends on the volume of the order and starts from 3.5€ for 2 kg by courier in Greece.
Accordingly, a transport company can be selected, the cost of which you pay upon receipt of your order.
The products will be delivered to the address indicated by the customer during the order.
Accompanying document of the shipment is the legal tax document of sale.
Please check the outside of the package before receiving it for any damage or signs that it has suffered enough.
If you believe its contents have been damaged, DO NOT pick it up.
Hard-to-reach areas of Greece
In hard-to-reach areas there is an additional delivery time of 2-3 days.
Delivery Delays
A possible delay in the delivery of the products may occur due to extraordinary weather conditions, strikes or in case of force majeure, which may affect the transport times.
Payments
PAYMENTS FOR ORDERS
Depending on the type of your order, payment can be made in the following ways:
A.
Payment in cash, to the courier company that will bring you the parcel with the cash on delivery service.
In this case, there is an additional service charge of the courier company of €2.0.
Cash on delivery is available only in Greek country.
B.
By bank transfer to our bank account.
C.
Payment with your card - Visa or MasterCard.
The charge is made through the secure electronic environment of the bank and NO element of the card remains with us.