Returns
In any case, it is necessary to inform us within fourteen (14) calendar days of receiving the product of your intention to return the product of your order.
Contact us at info@kapanitrade.gr, letting us know the reason why you want to return the product.
It is necessary to write down a contact phone number and your order number.
Then, within 24 hours (working days) you will be given the necessary instructions for the return, if the return request is accepted.
If the product is defective, you can return it free of charge within 14 calendar days of receipt.
Once the necessary check is done, you will be sent an identical product without any charge.
If there is no identical product, we will contact you again.
Products that are made to order (eg with your own theme) cannot be returned.
In the event that the product you ordered was not sent the same, you can return the product.
You will be given instructions for its return.
Refunds are always made in the same way as the corresponding charge was made.
The cash on delivery method is an exception.
In this case, the refund will be made to the buyer's bank account.
Your refund process will begin as soon as we receive your package.
It will be completed no later than within 7 calendar days from the date of receipt of the products.
A necessary condition is that the products are in excellent condition.
You can request the cancellation of your order before it is produced or for ready-to-deliver products before it is shipped.
A necessary condition for return is that the products are in excellent condition and that there has been prior communication.
We reserve the right not to receive products that will be sent for return without meeting the above return conditions or to charge an additional fee if the cooperating transport companies that will be recommended to you are not used.
In any case of a return, the amount charged for the initial courier shipment and the cash on delivery if any are NOT refunded.
The refund amount is calculated on the value of the product.
Contact us at info@kapanitrade.gr, letting us know the reason why you want to return the product.
It is necessary to write down a contact phone number and your order number.
Then, within 24 hours (working days) you will be given the necessary instructions for the return, if the return request is accepted.
If the product is defective, you can return it free of charge within 14 calendar days of receipt.
Once the necessary check is done, you will be sent an identical product without any charge.
If there is no identical product, we will contact you again.
Products that are made to order (eg with your own theme) cannot be returned.
In the event that the product you ordered was not sent the same, you can return the product.
You will be given instructions for its return.
Refunds are always made in the same way as the corresponding charge was made.
The cash on delivery method is an exception.
In this case, the refund will be made to the buyer's bank account.
Your refund process will begin as soon as we receive your package.
It will be completed no later than within 7 calendar days from the date of receipt of the products.
A necessary condition is that the products are in excellent condition.
You can request the cancellation of your order before it is produced or for ready-to-deliver products before it is shipped.
A necessary condition for return is that the products are in excellent condition and that there has been prior communication.
We reserve the right not to receive products that will be sent for return without meeting the above return conditions or to charge an additional fee if the cooperating transport companies that will be recommended to you are not used.
In any case of a return, the amount charged for the initial courier shipment and the cash on delivery if any are NOT refunded.
The refund amount is calculated on the value of the product.